Returns and Exchanges
At XSJ, we strive to provide each and every customer an exceptional experience and hope they leave completely satisfied with their purchase. We can only hope that our items brings joy and excitement to our customers. However, if for any reason you are dissatisfied with your purchase, you may return or exchange your item based on our current Return and Exchange Policy.
Unfortunately, XSJ does not accept any returns at this time. All sales are final.
Exchanges are permitted within 30 days from the purchase date for jewelry and watches.
>Jewelry must be in good, salable condition with all original certificates and accessories. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of jewelry.
>Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
>Exchanges are NOT allowed on special order watches.
>Charge credits are issued to the original purchaser on the account to which the item was charged.
>If unsure of what to exchange to, you may exchange the item for store credit on a Gift Card.
Purchases made in a Paseo Jewelers location may only be exchanged at that location. XSJ will not exchange a purchase made at a Paseo Jewelers location. The reason for this is because XSJ and Paseo Jewelers do not match prices.
If you purchased your item online, you may only exchange it through mail.
>Pack the item securely. Use the original package, if possible. Enclose the original packing slip.
>If you do not have your original packing slip, print out your order summary found online.
>All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
>For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip:
6000 Sepulveda Blvd. #1410
Culver City, CA 90230